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ORDERING
INFO: Price Guaranty: We will meet any online or advertised prices on
internet or stores except clearances Telephone Orders: While we strive to give you everything you need
to order on line, we understand that sometimes you need just a bit more info. Our customer support team is standing by 10:00am-6:00pm
Monday through Friday CST. Just call 713.466.6555. Any calls after 6:00 pm or on the weekends will be answered promptly the
next business morning. Fax
Orders: You can also Fax us your orders @ 713.466.6557 with as much detail you can provide
us with your contact information and if we need any clarifications, courteous customer service will contact you. Email Orders: You can also Email us your orders @ sales@bacati.com with as much detail you can provide us with your contact information
and if our Customer Service has any questions, they will contact you. Internet Orders: You're already here! Just go to check out and follow the
instructions.
International Orders:
We currently ship to any of the 50 US States. We will do our best to accommodate orders outside of the US but regret that
we cannot process these orders via on line shopping. Please contact us at 713.466.6555 10:00am-6:00pm Monday through Friday
CST. Note that shipping costs will be calculated from our US warehouse to the specified destination based on your shipping
instructions.
Back Orders: As hard
as we try to keep item in stock, we may occasionally underestimate the popularity of our products. We trust you'll
find our products worth the wait.
Sales Tax: We collect sales
tax 8.25% on all items shipped to Texas addresses.
Payment Options: We
accept Mastercard, Visa, American Express and Paypal
Ordering Confirmations:
You will receive an email confirmation from us after ordering to confirm reception of your order.
SECURITY/PRIVACY POLICY:
Secure Shopping:
Thanks for shopping at bacati.com. For your security, order on our
site are encrypted with SSL technology on both the client and server end. Your information sent via the Internet can be trusted
to arrive privately and unaltered to our server only.
If
you're still concerned about ordering electronically, you can place your order by Fax 713.466.6557 or Phone 713.466.6555
during business hours 10:00am-6:00pm Monday through Friday CST.
Your Privacy:
If, for any reason, you would like to be
removed from our email list, please email us @ info@bacati.com with subject - Unsubscribe
SHIPPING AND RETURNS:
Shipping Methods and Costs: If you select standard shipping for your order, in-stock items should be received within 3-5 business days. We also
offer Priority overnight that delivers by 12 p.m. the next business day, Standard overnight that delivers by 5 p.m. the next
business day, and 2nd day and 3rd day, which both deliver by 5 p.m. Order placed after 3 p.m. EST will be processed the next
morning.
Shipping costs are calculated based on your chosen
method of transportation, the weight and size of the product you order and your ship to address. Shipping values will be calculated
for you at check out.
Orders to Hawaii or Alaska are offered
Priority overnight or 2nd day shipping only.
Returns or Exchanges:
We understand that for whatever reason, sometimes things don't work
out. We are happy to replace your item, exchange it for another, or refund your purchase within 14 days of purchase. You must
notify bacati before attempting a return- unsolicited returns will not be accepted. Returned merchandise must be in original
condition and must be unwashed, unused, original packaging, re-sellable and accompanied by the original invoice.
All purchases of sale items are final. No
returns or exchanges will be honored for sale items
ORDER CANCELLATION AND REFUNDS: If you would like to cancel your orders, once processed, there
will be a cancellation charge of 15% of the Invoice amount. Exception: we dont ship the items in 4 to 8 weeks or
items are discontinued.
CUSTOM ORDERS ARE NON-REFUNDABLE, NON-RETURNABLE AND NON-CANCELLABLE.
RETURN ADDRESS: please enquire
customer service for the return address by sending email to info@bacati.com or by calling 713.466.6555. Please return merchandise through a delivery service that provides tracking information and also requires
a signature for verification of receipt. Please ensure that the package is insured and that shipping charges are prepaid.
We do not accept returns via COD
SHIPPING CHARGES: Shipping charges are not refundable and if you were offered FREE shipping, there
will be a deduction of 15% of the invoiced amount for shipping and handing for shipping the goods to your location
Our Guarantee: At Bacati,
we promise our products will be as impressive in person as they appear in the catalog and on line. We'll be happy to return
or exchange any item within 14 days of purchase.
SERVICES:
Customer Care: Customer
Care representatives are available to answer your questions and take your orders 10:00am-6:00pm Monday through Friday CST
by calling 713.466.6555 or by email at info@bacati.com. All inquiries received after 6:00 pm or on weekends will be promptly
answered the next business morning.
Email Newsletter: Be
the first on the block to hear about our special sales, exclusive offers and new merchandise by joining our email list
Express Shipping: Need
it there yesterday? We offer express shipping. For shipping methods and costs, please call us @ 713.466.6555 or email us @
info@bacati.com
CONTACT INFO:
Email:
info@bacati.com
Phone:
713.466.6555
Our
Customer Care staff is available 10:00am-6:00pm Monday through Friday CST Any inquiries received after 6:00 pm or on weekends
will be answered promptly the next business morning.
Retailers: Interested in selling our products at your store? Please sign up with us for an account or contact
us at 713.466.6555 or via email at sales@bacati.com.
Your Feedback: We are
incredibly interested in your feedback. We'd really appreciate it if you took the time to let us know about your experience
with our company, our web site, our customer support, whatever. We appreciate your thoughts and suggestions and are always
looking for ways to make Bacati a better shopping experience. Please email us at info@bacati.com
MY ACCOUNT:
How We Use Information:
Information that you supply to us while shopping (email address, telephone numbers, addresses, etc.) is used to assist us
with shipping orders to you. When necessary, we will use this information to contact you regarding your order.
Financial information collected on the site (credit card numbers, credit card
expiration dates, billing addresses, etc.) is used solely for billing purposes.
Should you sign up for our email list, you will receive information from us about special sales, exclusive offers and
new products.
Your email address will not be shared with any
other companies.
Unsubscribe: Please email us @ info@bacati.com with subject - Unsubscribe.
Tracking an order: Upon shipping
your order, we'll email you a shipping confirmation. This email will contain a Fedex tracking number and a link to the
Fedex site. Once on the Fedex site, you can easily track your order.
Order History: Please call our customer service @ 713.466.6555
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